We understand unexpected events might occur. Should you find that you need to reschedule your experience, please contact The Great Room Escape Layton at (801) 546-6446 within twenty-four (24) hours advanced notice. This way we can get you scheduled for another time. If you attempt to reschedule in less than twenty-four (24) hours, we may not be able to accommodate your request, as your game time may not have time to be booked by someone else. We do not offer refunds.